How Can We Help Today?
Whether you have a question about an electric bike order or need help choosing the right ride, we are happy to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. S. (excludes AK/HI).
How can I track my order?
Once your electric bike or accessory ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your electric bike or accessory does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the model you are interested in, and we will walk you through the available options.
How do I choose the right electric bike?
Consider your riding style, terrain, and intended use. Whether you are looking at commuter e-bikes, electric dirt bikes, or accessories, our team can help match you with the right fit for your needs.
Are your electric bikes compatible with third-party accessories?
Compatibility varies by brand and model. Check the product specifications on each listing, or send us a message with your bike details and the accessory you have in mind so we can confirm fitment.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response
We aim to answer every email and phone inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right ride? Eligible items can be returned within 30 days per our Return Policy.
Reliable Shipping
Owned and operated by JAG Ecom LLC, we ship most orders free within the Continental U.S.
